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  1. 31621200Preamble
  2. Access to the Cluster
  3. Using the Cluster
  4. Software Overview
  5. Support 


  • For sys-admin issues (forgotten password, something is not working any more, etc):
  • For application support   (how do I do this?, why did that fail?, etc):
    • SAO users should contact Sylvain, not  the CF or HEA support sys-admin groups, at,
    • Non-SAO users should contact Rebecca, Vanessa & Matt at
  • Please use these email addresses to let the SI/HPC support team address your issues as soon as possible.