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- Jira Software - typically used for managing software development, particularly agile development, but broadly applicable to many types of project management
Jira | Issue & Project Tracking Software | Atlassian- Use cases: Agile teams; Bug tracking; Project management; Product management; Process management; Task management; Software development; Requirements & test case management
- Jira Software has 3 out-of-the-box project templates
- Kanban - includes kanban boards which help the team visualize the flow of work, as well as issue types like Epic and Story
- Scrum - specifically for agile/scrum teams, comes with scrum boards that help manage sprints. Easy to see backlog and Sprint status. Issue types include Epic, Story and Sub-task
- Software - good for all basic kinds of process/project management including task assignment, problem tracking
- Jira Service Desk - used for "helpdesk" style issue submission and tracking
Jira Service Management | A new take on ITSM software (atlassian.com)- Use cases: Service Desk (Help Desk); Service Request Management; Incident Management; Problem Management; Change Management; Asset Management; Customer Support; Ticketing Support
- Includes a landing page that allows customers to put in service tickets to report problems or make requests
- Use cases: Service Desk (Help Desk); Service Request Management; Incident Management; Problem Management; Change Management; Asset Management; Customer Support; Ticketing Support
- Jira Core - used for knowledge management and business project management
Jira Core - Project Management for business teams (atlassian.com)- Use cases: Non-technical team projects; Workflow approvals; Task management
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