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The cluster is supported by the following individuals

• Jamal Uddin (UddinJ@siD.J. Ding (DingDJ@si.edu), the the system administrator (at OCIO, Herndon, VA). As the sys-admin, he is responsible to keep the cluster operational and secure.

• Rebecca Dikow (DikowR@si.edu) provides Bioinformatics and Genomics support (Data Science Lab/OCIO). She is the primary support person for Bioinformatics and Genomics at SI.

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Support is also provided by other OCIO staff members (networking, etc...).

Simple Rules

• For sys-admin issues (forgotten password, something is not working any more, etc):
  
  • All
  SAO
  • users should contact Jamal (& Sylvain) at SI-HPC-Admin@si.edu
    
• For application support   Sylvain, not  the CF or HEA support sys-admin groups.Non-SAO users should contact Paul for usage problems (how do I do this?, why did that fail?, etc).For :
  
  • SAO users should contact Sylvain, not  the CF or HEA support sys-admin
  problems (forgotten password, something is not working any more, etc) users should contact DJ (and CC either Rebecca or Sylvain)
  • groups, at hpc@cfa.harvard.edu,
  • Non-SAO users should contact Rebecca, Vanessa & Matt at SI-HPC@si.edu
• Please use these email addresses to let the SI/HPC support team address your issues as soon as possible.

Mailing List

A mailing list, called HPPC-L on SI's listserv (i.e., at si-listserv.si.edu, hence HPCC-L@si-listserv.si.edu) is available to contact all the users of the cluster.

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• replies to these messages are by default broadcast to the entire list; and
• you will need to set up a password on this listserv the first time you use it (look in the upper right, under "Options").

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Last updated 22 Nov 2017 SGKupdated 15 May 2018 SGK.