note, SI's external JIRA uses Jira Data Center (on premise) not Jira Cloud (2024)
Jira basics
Jira is a ticketing and task management system that allows you to customize workflows, assign tasks, manage notifications, and will produce reports that help you see how your teams are doing. Jira integrates with Confluence so you can include Jira reports on Confluence pages, and point to Confluence pages to create knowledge bases (among other things).
SI's external Jira can be accessed by non-SI users. They must create an account (after being invited by the Jira admin) and read and agree to the Terms of Use and User Guidance for the Confluence/JIRA Collaboration Site.
Like Confluence, Jira should not be used to share or store PII.
If you need a new Jira project, please contact Thompson, Keri or put in a ServiceNow ticket.
New to Jira and want to test it out? You can sign up for free access to the Cloud version of Jira here: Sign up - Try Atlassian Cloud | Atlassian
Project types & Use cases
Jira server includes three main types of project templates, useful for three broad use cases: software development, help desks, and task/project management
- Jira Software - typically used for managing software development, particularly agile development, but broadly applicable to many types of project management
Jira | Issue & Project Tracking Software | Atlassian- Use cases: Agile teams; Bug tracking; Project management; Product management; Process management; Task management; Software development; Requirements & test case management
- Jira Software has 3 out-of-the-box project templates
- Kanban - includes kanban boards which help the team visualize the flow of work, as well as issue types like Epic and Story
- Scrum - specifically for agile/scrum teams, comes with scrum boards that help manage sprints. Easy to see backlog and Sprint status. Issue types include Epic, Story and Sub-task
- Software - good for all basic kinds of process/project management including task assignment, problem tracking
- Jira Service Desk - used for "helpdesk" style issue submission and tracking
Jira Service Management | A new take on ITSM software (atlassian.com)- Use cases: Service Desk (Help Desk); Service Request Management; Incident Management; Problem Management; Change Management; Asset Management; Customer Support; Ticketing Support
- Includes a landing page that allows customers to put in service tickets to report problems or make requests
- Use cases: Service Desk (Help Desk); Service Request Management; Incident Management; Problem Management; Change Management; Asset Management; Customer Support; Ticketing Support
- Jira Core aka Business - used for knowledge management and business project management
Jira Core - Project Management for business teams (atlassian.com)- Use cases: Non-technical team projects; Workflow approvals; Task management
Training - Introductory Courses/Basics from Atlassian:
Jira Software fundamentals - full course
Managing your work in Jira Software
Learn Jira Basics - Atlassian Training
Jira best practices : Atlassian
Jira Work (Project) Management fundamentals - full course
Caveats
SI Research Computing does not have staffing to provide training or extensive consultation on creation and management of Jira projects. If your project requires customization, we will do our best to help set it up to meet your needs, but ongoing maintenance of the project is the responsibility of the project owners.